# Contact support

Escalate an unresolved Documentation problem with enough customer-safe context to investigate it.

## Scope and proof boundaries

Support context should identify the visible customer-facing failure without exposing secrets, private payloads, customer data, or internal implementation details.

## Contact support

Email [hello@meguro.io](mailto:hello@meguro.io) after completing the relevant troubleshooting step. There is no need to send a private diagnostic bundle.

## What to include

- Your account email.

- The route where the problem appears.

- The visible store, run, or receipt ID when available.

- The timestamp and timezone.

- The exact visible error text.

- Whether the issue persists after reload.

## What never to send

Never send access tokens, API keys, credentials, authorization headers, private request payloads, secrets, or customer PII/data. Remove those values before sending any screenshot or copied text.